Customer happiness is critical to a company’s success. As a result, as a landlord, maintaining a positive renter relationship ought to be a top focus. No matter where your building is like in CP Tower (Petaling Jaya) or Shah Alam, you need to maintain a good relationship with your tenant.
A tenant may opt not to renew their lease to you at the conclusion of their term for a variety of reasons. As a result, as an industrial owner of the property, you must take proactive measures to minimize tenant turnover. After all, having long-term renters is significantly less expensive than having a high turnover rate or, worse, a vacant building.
Today, we’ll look at why it’s so important to have a solid connection with your renters, as well as some of the best strategies to develop and maintain that connection.
Why is it Important to Have a Good Tenant Relationship?
Let’s have a look at a few of the reasons why building a long-term and good connection with your renters is critical to the success of a rental property business before we get into the various methods you may do so:
- It’s more likely that your tenants will look after your property.
- Rent payments are made on time with minimal to no excuses.
- When it relates to repair and maintenance demands, there is less stress.
- Because of the parties’ trust and dependability, there is better communication between them.
- It’s possible that mutual regard may lead to additional lease renewals.
How to Make a Good First Impression on Your Tenants
1. Be Upfront From the Get-Go
After they’ve signed a rental agreement with you and moved into your property, tenants aren’t usually looking for surprises. It’s critical to establish your clear expectations from the outset to ensure that now the move-in process and the whole lease term run smoothly for both the property owner and the renter. This translates to:
- Before signing the leasing agreement, read it completely. Ensuring that your renters are aware of their responsibilities; disclosing any issues with the home at the outset and providing helpful remedies
2. Work Quickly and Effortlessly
The timeliness with which you respond to their issues is something that most renters would cherish above all else. If a renter has a problem, try to resolve it as promptly as feasible. If you hire a property management firm to perform these tasks for you, check in with your renter on a regular basis to ensure that their inquiries and issues are being addressed properly. If not, you should look for a new property management. Finally, it is your business and renters who must be safeguarded and cared for. If your renter is forced to wait a long period for concerns to be fixed, they will get progressively irritated.
3. Be Considerate of Your Tenant’s Privacy.
You may need to get access to your rental property on occasion. However, forcing such entries on your tenants at the last minute is one way to sour your relationship with them. Apart from the fact that you are required by law to provide a specific period of notice before entering the house occupied by renters, it is just good manners to address these matters with them beforehand.
Also, don’t bother your renters with many phone calls and voicemails when it comes to getting in touch with them. Consider employing a variety of communication methods so that you don’t constantly disrupt their lives or become obtrusive.